Mothers Sanctuary Pty Ltd 486 Cedar Creek Road, Cedar Creek 4520
Frequently Asked Questions
Please read our FAQ before sending us a message.
Orders placed and paid for before 12pm are usually shipped the same day, which means you should receive your package in 2 – 5 business days. If you select the Express option then your order will be delivered by Express Post, so you should receive it within 1-2 business days. All orders over $100 with the free shipping option will receive their packages by Express Post. We will email you a tracking number when your parcel is despatched. You can track your parcel online at auspost.com.au/track.
If it’s been posted, please allow 10 business days for delivery. If it hasn’t been received by then please contact us immediately. Please note that Australia Post often don’t enter tracking information until your parcel arrives at your local delivery depot. This can take up to a week after posting for interstate or rural areas.
Yes, simply type in the address you wish your parcel to be delivered to during checkout.
Yes, we do.
Firstly, our couriers can leave parcels at a specified location at your address which might be safer than your front door (e.g.in the comments box, please ask for parcel to be left behind the bins). If you know you won’t be home during normal delivery hours, we suggest you choose to have your parcel delivered to your work address or that of a relative who will be home during business hours. Otherwise, please let us know it’s not okay to safe-drop at all and our couriers will leave a calling card with instructions to contact your local post office
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