Exchange and Refunds
At Mothers Sanctuary, we pride ourselves on customer satisfaction and we want our customers to be happy with their purchase. If you are not completely satisfied for any reason, we will happily refund or exchange for another item.
Please contact us within 48hours of receiving your item to notify us of your intent to return your item, for refund or exchange.
All items you are returning must be sent back to us within 14 days. Any returned items must be in their original condition – this means in its original packaging, unworn, unwashed, no odours and with all tags and incidentals (e.g. spare buttons) still attached. Please include a self-addressed satchel for all exchanges. Due to our high turnover of stock, it is important to return your exchange items quickly to ensure that you get your new items before they sell out in the size/colour you want
Your refund will be given to you by the same method you paid us. If you prefer, we can issue you with a store credit instead.
Exchanges will be given if items meet the above standards. Please tick ‘exchange’ on the returns form above and list the alternative size or items you wish to order. Exchanging for a more expensive item means that you will be charged the difference. Exchanging for a less expensive item means that we will refund you the difference.
Simply tick the ‘credit note’ box on the returns form if you wish to get a credit note instead of an exchange.
Send the return / exchange to:
PO Box 510
Please note, we’re not responsible for lost returns so we recommend a postage service such as (Aust Post) pre-paid satchels which allows the item to be tracked.
If you receive an item which you believe to be faulty, please contact us at firstname.lastname@example.org within 7 days. The item will be assessed and if deemed faulty, a refund, credit note or exchange will be issued. If the item is not returned within a reasonable time, we are not legally obliged to refund you but you may be entitled to have the goods repaired, receive a credit note or exchange at our discretion.
We will happily exchange your sale item/s for a different size, colour or style, provided they are unworn, unwashed, in original condition (including all tags attached), accompanied by original receipt and returned within 14 days of purchase. Refunds can only be issued on sale items if faulty or wrongly described.
Gift Vouchers are non-refundable, non-transferable, and cannot be redeemed for cash or be re-issued if lost or stolen.
Vouchers are valid for 12 months.